SHIPPING POLICY & DELIVERY

At Grand Lighting, we are committed to delivering your lighting solutions quickly and securely. This Shipping & Delivery Policy is part of our Terms and Conditions and applies to all orders placed with us. Please review this policy before completing your purchase.

Shipping & Delivery Options

1. Standard Shipping

We work with reliable delivery partners such as UPS, FedEx, Canpar, Purolator, and Swift Canal to ensure your packages arrive promptly and in excellent condition. For larger orders, we exclusively use Freight LTL (Less Than Truckload) shipping to minimize the risk of damage during transit.

2. In-Store Pickup

We offer a convenient in-store pickup option for items marked as “Ready for Pickup.” Once your order is prepared, you will receive a notification via email or phone to schedule a pickup time. Simply visit our store, and we’ll have your order ready for collection.

3. Free Shipping

Enjoy free Canada-wide shipping on orders over C$199, provided the total weight is under 150 lbs. This applies to standard delivery methods only and excludes remote areas (details below). For expedited or specialized shipping, additional fees may apply.

4. Expedited Shipping

Need your order faster? Expedited shipping options are available for an additional fee. The exact cost will be displayed during checkout based on your location and selected delivery method.

5. Remote, Rural, or Hard-to-Reach Areas

Orders shipped to remote, rural, or hard-to-reach locations may incur extra shipping charges. For these areas, we allocate up to 10% of the purchase value to cover shipping. If costs exceed this amount, we will notify you before proceeding with your order. You can either accept the additional charges or cancel the order for a full refund.

Excluded Areas for Free Shipping:

• Northwest Territories (NT)
• Yukon (YT)
• Nunavut (NU)
• Rural postal codes: A0K, A0P, A0Q, A0R, and X0A-Y9Z

International Shipping

We currently ship to Canada and the United States. Free shipping applies only to eligible Canadian orders. International orders may incur additional shipping fees, duties, or taxes, which are the responsibility of the customer.

Incorrect Address / Non-Received Items

Please ensure the accuracy of your shipping address before completing your purchase. If an order is returned due to an incorrect address or is deemed undeliverable, customers will be responsible for shipping fees both ways.

For freight shipments requiring prior contact from the shipping company, it is essential to ensure your availability. Orders returned because of missed communication will be treated as a return and subject to our Refund and Return Policy.

Delivery Inspection

Over 99.99% of our shipments arrive without any damage, but for your protection, we ask that you carefully inspect your order upon arrival.

If You Notice Exterior Damage:

1. Open the box and inspect for concealed damage before signing the delivery receipt.
2. If the driver refuses inspection or to note damage, call us immediately at (416) 819-9998. If we are unavailable, refuse the shipment. This will not invalidate your order, and we’ll work quickly to resolve the issue.

Signing the Delivery Receipt:

• If there is visible damage, write "Damaged" on the delivery receipt before signing.
• If there is no visible damage, sign as usual.
  Important: By signing without noting damages, you confirm that the freight was received in good condition.

Damage Reporting:

If concealed damage is discovered after delivery, report it within 3 business days by contacting us at (416) 819-9998. Unfortunately, we cannot accept damage claims beyond this timeframe.

Leave-Without-Signature Requests

If you authorize the delivery company to leave your order without a signature, Grand Lighting cannot be held responsible for any damages or missing items. Leaving a note is considered the same as signing for your items in good condition.

Delivery Delays

While we strive to ensure timely delivery, unforeseen delays due to weather, carrier issues, or other factors may occur. In such cases, we will notify you promptly and provide an updated delivery timeline.

If you have further questions about our shipping policies or need assistance with your order, please contact us at [email protected] or call (416) 819-9998. We’re here to help!